Refund policy

UniMart – Return & Refund Policy

Effective Date: 23 May 2026

Welcome to UniMart. We value customer satisfaction and aim to provide a smooth shopping experience. This Return & Refund Policy explains the terms under which returns, replacements, cancellations, and refunds are processed for purchases made through UniMart .

By placing an order on UniMart , you agree to the terms outlined below.

1. Eligibility for Returns

Customers may request a return or replacement under the following conditions:

  • Product received is damaged, defective, expired, or incorrect
  • Product is missing from the order
  • Item quality is unsatisfactory at the time of delivery

Return requests must be raised within:

  • 24 hours for fresh and perishable products
  • 7 days for non-perishable grocery and household items

To process a return, customers may be asked to provide:

  • Order ID
  • Product images/videos
  • Invoice or proof of purchase

Returned products should be unused, unopened, and in original packaging wherever applicable.

2. Non-Returnable Items

The following items are generally not eligible for return or refund unless delivered damaged or defective:

  • Fresh fruits and vegetables once accepted at delivery
  • Dairy products, frozen foods, and bakery items
  • Opened food packages
  • Personal care and hygiene products
  • Products marked as “Non-Returnable”
  • Gift cards or promotional items

3. Refund Process

Once the return request is verified and approved:

  • Refunds will be processed to the original payment method
  • Refund timelines may vary depending on the payment provider or bank
  • Typical refund processing time is 5–10 business days

For Cash on Delivery (COD) orders, refunds may be processed through:

  • Bank transfer
  • UPI
  • Store wallet credit

UniMart reserves the right to reject refund requests if misuse, fraud, or policy abuse is detected.

4. Replacement Policy

Customers may request a replacement instead of a refund for:

  • Damaged products
  • Defective items
  • Wrong product delivery

Replacement requests are subject to product availability.

5. Order Cancellation

By Customer

Customers may cancel orders before dispatch or before the order is marked “Out for Delivery.”

If cancellation is successful:

  • Prepaid orders will receive a full refund
  • No cancellation charges will apply unless specifically mentioned

By UniMart

UniMart may cancel orders due to:

  • Product unavailability
  • Pricing or technical errors
  • Suspected fraudulent activity
  • Delivery limitations

In such cases, a full refund will be issued.

6. Delivery Issues

If your order is marked delivered but not received, please contact us within 48 hours of delivery notification.

UniMart will investigate the issue and provide appropriate resolution.

7. Refund Exceptions

Refunds may not be provided in cases where:

  • Incorrect delivery address was provided by customer
  • Multiple failed delivery attempts occurred
  • Product was used, altered, or damaged after delivery
  • Complaint was raised outside the allowed timeline

8. Contact Us

For any return, refund, or cancellation-related assistance, please contact:

UniMart Customer Support
Email:  yogeshsigroul50@gmail.com
Phone: +919406217714

Customer support hours: Monday to Saturday, 9:00 AM – 7:00 PM