Shipping policy

UniMart – Shipping & Delivery Policy

Effective Date: 23 May 2026

UniMart is committed to delivering your orders quickly, safely, and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered through our platform.

By placing an order with UniMart , you agree to the terms mentioned below.

1. Delivery Areas

UniMart currently delivers to selected serviceable locations in India.

Delivery availability depends on:

  • PIN code serviceability
  • Product availability
  • Delivery partner coverage

Customers can check delivery availability by entering their PIN code during checkout.

2. Order Processing Time

Orders are usually processed:

  • Within a few minutes for instant grocery deliveries
  • Within 24 hours for scheduled or standard deliveries

Orders placed during:

  • Public holidays
  • Festivals
  • High-demand periods
    may experience slight delays.

UniMart reserves the right to refuse or cancel orders due to operational limitations.

3. Delivery Timelines

Estimated delivery timelines are shown during checkout.

Typical delivery timelines:

  • Instant/Express Delivery: 30 minutes to 2 hours (where available)
  • Standard Delivery: Same day or next business day

Delivery times are estimates and not guaranteed.

Delays may occur due to:

  • Weather conditions
  • Traffic disruptions
  • High order volume
  • Technical issues
  • Unforeseen operational circumstances

4. Shipping Charges

Shipping or delivery charges, if applicable, will be displayed during checkout before payment confirmation.

UniMart may offer:

  • Free delivery on eligible orders
  • Promotional shipping discounts
  • Minimum order requirements for free delivery

Shipping charges are non-refundable unless delivery fails due to our error.

5. Order Tracking

Customers may receive:

  • Order confirmation notifications
  • Dispatch updates
  • Delivery status messages

Tracking availability may depend on the delivery partner and delivery location.

6. Delivery Attempts

UniMart or its delivery partners may attempt delivery multiple times.

If delivery fails because:

  • Customer is unavailable
  • Incorrect address or contact details are provided
  • Delivery cannot be completed due to customer-related issues

the order may be cancelled without refund for perishable products.

Additional delivery charges may apply for re-delivery attempts.

7. Inspection at Delivery

Customers are advised to inspect orders at the time of delivery.

If any item is:

  • Damaged
  • Missing
  • Incorrect
  • Expired

please report the issue within:

  • 24 hours for perishable products
  • 48 hours for non-perishable items

Claims raised after the allowed period may not be accepted.