Terms of service


UniMart – Terms of Service

Effective Date: 23 May 2026

Welcome to UniMart. These Terms of Service (“Terms”) govern your access to and use of the UniMart website, mobile platform, products, and services.

By using UniMart, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Definitions

  • “UniMart”, “we”, “our”, or “us” refers to the website and business operated by UniMart.
  • “User”, “customer”, “you”, or “your” refers to any person accessing or using our platform.
  • “Services” refers to grocery ordering, delivery, payment processing, customer support, and related services provided by UniMart.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or using the platform under parental supervision
  • You can legally enter into binding contracts under Indian law
  • All information provided by you is accurate and complete

UniMart reserves the right to suspend or terminate accounts providing false or misleading information.

3. Account Registration

To access certain features, users may need to create an account.

You are responsible for:

  • Maintaining confidentiality of your login credentials
  • All activities conducted through your account
  • Updating your information when necessary

UniMart  is not liable for unauthorized access resulting from your failure to protect account credentials.

4. Products & Pricing

We attempt to ensure that all product descriptions, prices, images, and availability information are accurate. However:

  • Product colors and packaging may vary slightly
  • Prices may change without prior notice
  • Certain products may become unavailable at any time

UniMart reserves the right to:

  • Modify or discontinue products
  • Limit quantities purchased
  • Refuse or cancel orders at its discretion

5. Order Acceptance

Placing an order does not guarantee acceptance.

Orders may be cancelled due to:

  • Product unavailability
  • Pricing errors
  • Payment issues
  • Suspected fraudulent activity
  • Delivery service limitations

Customers will be notified if an order is cancelled and eligible refunds will be processed accordingly.

6. Payments

UniMart accepts payments through approved online payment gateways, UPI, debit/credit cards, net banking, wallets, and Cash on Delivery (COD) where available.

By making a payment, you confirm that:

  • You are authorized to use the payment method
  • Payment details provided are accurate

UniMart  does not store complete card or banking information.

7. Delivery Policy

Delivery timelines are estimates and may vary due to:

  • Weather conditions
  • Traffic disruptions
  • Operational issues
  • High-demand periods

Customers must provide accurate delivery details. Additional charges may apply for re-delivery attempts caused by incorrect information.

Risk and ownership of products transfer to the customer upon successful delivery.

8. Return & Refunds

Returns, refunds, and replacements are governed by our Return & Refund Policy.

UniMart  reserves the right to verify claims before approving refunds or replacements.

9. Prohibited Activities

Users agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorized access to systems or accounts
  • Upload malicious software or harmful code
  • Misuse promotional offers or discounts
  • Engage in fraudulent transactions
  • Copy or reproduce website content without permission

Violation may result in account suspension, legal action, or permanent restriction.

10. Intellectual Property

All website content including:

  • Logos
  • Branding
  • Product listings
  • Graphics
  • Text
  • Website design

are the intellectual property of UniMart  or its licensors and protected under applicable copyright and trademark laws.

Unauthorized use is strictly prohibited.

11. Limitation of Liability

To the maximum extent permitted under law, UniMart shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or data
  • Delivery delays beyond reasonable control
  • Service interruptions or technical errors

Our maximum liability shall not exceed the amount paid for the relevant order.

12. Privacy

Your use of UniMart is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of information in accordance with applicable Indian data protection laws.

13. Third-Party Services

UniMart may use third-party providers for:

  • Payments
  • Logistics
  • Analytics
  • Communication services

We are not responsible for third-party platform failures or policies.

14. Changes to Terms

UniMart may update these Terms at any time without prior notice.

Updated versions will be posted on the website with the revised effective date. Continued use of the platform after updates constitutes acceptance of revised Terms.